We process and ship all orders and auction wins within three business day of payment received. Virtually all of our shipments arrive safe and extremely fast (as you can see if you read our ebay feedback), but every once in a while Priority or EXPRESS Mail gets delayed for one reason or another. Please understand that this is out of our control. All items are sent fully insured. It is extremely unlikely for a package to truly be “lost”, but if it is we promise you will be refunded in full. Please feel free to call us at (657) 888-4170 if you have any questions or concerns. Thank you for your patience.